CAKES & CUPCAKES INFORMATION:

Cakes & Cupcakes may be ordered online or by phone, from anywhere in the world, and we can have them delivered fresh virtually anywhere in Canada and the United States.  Cakes and cupcakes are baked AFTER you place your order to guarantee freshness every time!  Choose your size, frosting and cake preference, and let us know (in the Additional Options box upon checkout, any custom decoration you would like (flowers, festive confetti or borders, personalization message on the cake) along with the recipient’s name and your cake message for the gift card. 

Your cake will be baked and delivered by a bakery in our professional bakers network.

IMPORTANT SHIPPING & DELIVERY INFORMATION ABOUT GIFT BASKETS:

We offer GIFT BASKET delivery to British Columbia, Alberta, Saskatchewan and Manitoba only.  Depending on the nature of your order, contents, the time of year, and when you require delivery you may want to contact us prior to ordering to get a delivery ETA.  Please note that ALL gift basket orders require the following: 

1. The recipients full name
2. A proper physical address (we are unable to deliver to P.O. Boxes, please ensure the proper shipping address)
3. A daytime contact phone number (important!)

CITY OF CALGARY & area:  For most orders, next business day delivery may be available provided your order is placed before NOON (MST) Monday-Friday.  Orders placed on Saturday and Sunday are typically shipped out the following Monday (unless the Monday is a holiday in which case they will be sent out on the Tuesday).  

Deliveries are made between 9:00 am - 7:00 pm daily for orders going within the City of Calgary.  We strongly suggest providing a delivery address where there will be somebody there to personally receive the gift.

OUTSIDE CITY OF CALGARY:  Transit times are an estimate only and not guaranteed.  Please note we are unable to guarantee specific delivery times.  Gift baskets sent outside of Calgary and surrounding areas will be shipped using either Canpar or FED-EX. 

For gift basket orders containing wine and/or spirits, an adult over 18 years of age must be available to personally sign for the delivery.  If you have a rush order, need to guarantee a specific delivery time, or are ordering a gift basket containing perishables please contact us prior to ordering to discuss your required delivery date(s).

Saturday Delivery:  Saturday delivery is not available.

Transit Times:  The number of days in transit (the number of days it takes to get there) varies based on the location that your gift basket(s) is going to.  We strongly recommend clients contact us prior to ordering baskets containing perishables (chocolate, cheese etc.) and/or gift baskets sent in the summer months so that we can discuss the best delivery option for you. 

Guidelines –Approximate Transit Times Only:

Within Alberta*:  Within BC*: Within Sask*: Within MB*:

1-3 days 1-5 days 2-6 days 2-7 days

*Transit time guidelines may not apply to rural and remote locations (postal codes beginning T0).  Please call us with the postal code of where your gift is being delivered, so that we may provide you a specific transit time and price.

We do not deliver to P.O. Boxes.

Incorrect or Incomplete Addresses & Re-directs:  In the event that the shipping address provided by the customer is incomplete or the recipient has relocated and the gift needs to be re-directed, we are charged a service fee for the re-direct and will in turn charge that cost back to our client.  Please ensure you have a proper shipping address before ordering. 

YOU’VE BEEN GIFTED! INC. will not be responsible for undeliverable gifts due to an incorrect address. 

HOLIDAY & CHRISTMAS ORDERING

Major holidays, particularly Christmas, Easter, Valentine's Day and Mother's Day are very busy times when order volumes increase tremendously.  We suggest to our clients when ordering around a holiday to provide as much advance notice as possible.  During the Christmas season we start taking pre-book orders as early as August for December deliveries.  Please contact us for more information. 

CHRISTMAS 2010:  we will no longer accept multiple basket orders after December 13th.

MULTIPLE GIFT BASKET ORDERS

If you would like to order multiple gift baskets to be delivered to multiple different addresses, please contact us by phone or by mail so that we may help you with your order.  Online ordering is currently available for gift basket(s) being delivered to the same single delivery address.

CUSTOM-DESIGNED GIFT BASKETS

YOU’VE BEEN GIFTED! INC. will work closely with you to help provide you with the perfect gift(s).  For more information please contact us.

Tournaments, meetings, promotional events, trade shows, product launches, employee incentives - we can help you create it.  We may also incorporate promotional materials, business cards, brochures and other branded items upon request into our custom gift basket designs.

HOLIDAY GIFTS:  companies/individuals interested in custom made holiday gift baskets or bulk orders may contact us early for an advanced preview, and/or to have us custom design your very own one-of-a-kind gift baskets this holiday season.

HOURS OF OPERATION

We are open for you Monday through Friday from 8:00 am - 5:00 pm.  We observe all Alberta holidays so please ensure you place your orders at least two business days before a holiday, so that it may be shipped. PLEASE NOTE:  we do not offer Saturday or Sunday gift delivery service. 

HOW TO ORDER

There are many ways that you can place an order with us:

1) Securely online

2) By phone 403-651-1088

3) By email to gifts@ybginc.com

PAYMENT METHODS

We accept Visa, American Express and MasterCard when ordering online and/or by phone.  Please note that 5% GST will be added to all orders and payment is due at the time the order is placed.  Please contact us with any special requests or delivery questions BEFORE placing your order.

GIFT CARD INSCRIPTIONS

Personalized gift cards with inscriptions are included with each gift basket at no additional cost.  Please ensure that you complete the Card Inscription box at the time of ordering so that your gift arrives with a card.  If the Card Inscription information is not provided, no Gift Card will be sent.

RETURN POLICY

All gift baskets are shipped out for delivery with care, and packaged to ensure that they arrive in excellent condition.  YOU'VE BEEN GIFTED! INC. is unable to hand deliver all gift baskets and ALL damaged shipments must be reported to us within 24 hours of receipt.

We will endeavor to replace damaged items if reported within this time frame.  Our clients happiness and satisfaction are of the utmost importance to us, however will will not be held responsible for damages not reported within 24 hours of receipt. 

PLEASE NOTE:  in the event of damaged goods/items, please be sure to keep all damaged packaging as it may be requested by the carrier, to be returned to YOU'VE BEEN GIFTED! INC.  All damaged goods/items must be returned to YOU'VE BEEN GIFTED! INC. in the original gift basket packaging and carton it was delivered in order to be reviewed for a credit or replacement.

REFUND POLICY

Customer satisfaction and gift basket quality is of the utmost importance to YOU'VE BEEN GIFTED! INC.  If your gift arrives damaged we will either replace it or provide you with a refund on your purchase. Please see our Return Policy for more information regarding replacement products.

If we make a mistake with your order we will do everything we can to fix it, and make it right for you.  If the gift basket received is not what was ordered we will replace it or refund your purchase. Please see our Substitution Policy for more information.

SUBSTITUTION POLICY

While we make every effort to ensure that the gift received appears as pictured and described as closely as possible, due to stock and seasonal availability, product substitution(s) may be necessary from time to time to ensure your gift is delivered in a timely manner.  We will endeavor to ensure the greatest of care with any substitutions that are required and made are for products of equal or greater value.

All substitutions will be made according to our discretion and the client will not be notified unless the resulting overall design is drastically different from what is represented on our web site.